Troubleshoot missing TV channels

Troubleshooting steps

1. Rescan your TV

   Rescanning refreshes the channel list, which helps after broadcast changes or a move.

   1. Press Menu or Settings on your remote.
   2. Open Channels or Tuning.
   3. Choose Auto-Tune or Auto-Program to start the scan.
   4. Follow the on-screen steps, which may ask for your input source.
   5. Wait a few minutes for the scan to finish. New channels appear when it is done.

2. Check the cable connections

   A loose or damaged cable can interrupt the signal.

   1. Check the connections between your TV, any box, and the wall. Make sure they are secure and undamaged.
   2. Try a different cable if you have one, to rule out a faulty cable.
   3. If channels are still missing, open a ticket below.

3. Update your TV software

   Outdated software can cause reception problems.

   1. Check your TV manual or the manufacturer’s website for how to check for updates.
   2. If an update is available, follow the on-screen steps to install it.