Troubleshoot your internet
If you cannot get online, work through these steps in order. If only one device is having trouble, jump to step 4.
Troubleshooting steps
Restart your router
Find the power button next to the power cable. Press it to turn the router off, wait 60 seconds, then press it again to turn it back on. Give it a few minutes to reconnect.
Check your Wi-Fi name and password
Confirm you are joining the right network with the right password. Both are printed on the back of your router. How to find them.
Check the cables
Make sure every cable is firmly connected to the router and the wall. The internet cable must be in the blue port labeled WAN. The LAN ports are for plugging in computers or TVs, not the internet line.
Check your device
If only one device has trouble, your internet is probably fine. Forget the Wi-Fi network on that device and reconnect, or restart the device.
Plug the internet cable into the WAN port only. Using a LAN port for the internet line will stop your connection from working.
Still need help?
The guided fix walks you through it step by step and opens a ticket for you if it doesn’t work.